We understand that you may have questions and concerns about our cleaning processes, standards, and staff. Here in the FAQ section of TACT of North Atlanta, we aim to provide answers to the most frequently asked questions regarding our cleaning service in Buford, GA. Please read through this information and feel free to contact us if your question isn’t addressed here.
1. What types of cleaning services do you offer?
We offer a wide range of professional cleaning services, including residential, commercial, covid decontamination, odor removal, crime scene cleanup, mold remediation, rodent dropping cleaning, and more.
2. Are your cleaners insured and certified?
Yes! All of our employees are insured and certified for your peace of mind as well as ours. We thoroughly vet every member of our team before hiring them so you can trust us with the safety of your property.
3. Do I need to be present during the service?
You don’t need to be present for the entire duration of the reliable cleaning service that we provide; however; it’s always best if someone is available onsite or provides clear instructions in advance so these can be conveyed directly by us or understood by your cleaner on arrival.
4. How long does a typical service take?
The time needed for a specific service depends on factors such as size/home particulars etc. but generally takes from 2-6 hours or more when booking multiple tasks like deep cleans after construction projects, etc.
5. Do you bring your own supplies and equipment?
Our professional cleaners come prepared with their own high-quality supplies including green products upon request & accompanying tools ensuring not just convenience but also adherence to using environment-friendly materials where possible!
6. Can I customize my cleaning plan?
Absolutely! Our affordable cleaning service is customizable based on individual needs/preferences – discuss requirements at the initial consultation stage itself thus ensuring the best results each visit thereafter too without any confusion/trouble later down the line which might impact the outcome negatively otherwise too!
7. Does scheduling regular maintenance save money?
Yes, we offer discounted rates for clients who opt for our regular cleaning services – biweekly, weekly, or monthly plans available saving both time/costs involved per visit significantly too!
8. Is the service pet friendly, and do I have to keep my pets in mind when booking a clean?
Our team members are trained to be mindful of your pets’ presence at home. However, if your pet is aggressive or can pose a danger to the cleaner’s safety, you should restrain/confine them before their arrival.
9. What if I need to reschedule or cancel an appointment once confirmed?
If there arises any situation that requires rescheduling/cancellation on your part, please inform us at least 24 hours in advance & we’ll accommodate changes without hassles; failing which charges might apply based on set policies/terms agreed upon initially itself.
Thank you for taking the time to read through the FAQ page of TACT of North Atlanta! We strive to provide a quality cleaning service and customer satisfaction, catering as much as possible according to individual situations/preferences while maintaining open communication always remains a key priority to ensuring a seamless experience overall every single time someone chooses us! Give us a call at (404) 726-7522 if you need us. We are based in Buford, GA.